Delivery is free over £500 to mainland UK. Delivery below £500 is charged at £20. Please contact us for any queries through info@bikenfitness.com
We deliver to UK Mainland only.
Order Confirmation:
As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Order Delivery:
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@bikenfitness.com so that we can help.
Damages:
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@bikenfitness.com so that we can open an insurance claim on your behalf.
Cancellations & Refunds:
Please contact us if you want to return your product through our Contact us page
or email at returns@bikenfitness.com
We aim to supply goods in excellent condition. We will repair or replace any item found defective or damaged before or during delivery. If after receiving the goods the customer changes their mind, and the goods are still in a saleable condition (i.e., how they received them) then they have up to 14 days to return them to us with the below information.
- a copy of the Customer’s invoice or Order, and
- the Customer’s contact telephone number, email address, and address
- the Customer’s reasons for returning the item.
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Returns on perishable food goods will only be accepted within their use by date. Please be aware that we do not accept returns on certain products due to health and hygiene reasons.
Returns must be made within 14 days of receipt of the item. Please note that we will accept products that are unopened and in their original packaging or have never been used. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Please note that products must be in their original packaging only to ensure they are not damaged in transit. You will be sent a returns label for your product. Once your item is received, it will be checked by the warehouse and your refund will be processed within 14 days. Any refunds can only be issued to the same payment method which was used to place the order.
We reserve the right to modify this Delivery and return policy at any time. By placing an order with Bike N Fitness, you agree to this Delivery and return policy. This policy applies to all purchases made on our website.